Support

Need a hand?

Email [email protected] and we will get back to you. To speed things up, include your device model, OS version, the app version from the app's settings screen, and the theme you were using when the problem happened.

NOTE FOR DRITAN — Apple requires a working support URL on your App Store listing, and this page satisfies that. If you add a response-time promise, make sure you can keep it. Consider adding a Discord invite here if you run a community.

Common issues

The map will not show my location

Check that location permission is granted. On iOS, open Settings → Privacy & Security → Location Services → Game Maps IRL and choose "While Using the App". On Android, open Settings → Apps → Game Maps IRL → Permissions → Location. Precise location must also be enabled, since an approximate fix is not accurate enough to navigate with.

CarPlay or Android Auto is not showing the app

Open the app once on your phone and grant location permission before connecting to the car. If the app still does not appear, check that it is enabled in your head unit's app list — on iOS this is under Settings → General → CarPlay → your car → Customise. A wired connection is worth trying if wireless is unreliable in your vehicle.

Voice guidance is silent

Confirm the app's volume is not muted in its own settings, that your phone is not in silent mode, and that the correct audio output is selected. In a car, check that the head unit is on a source that passes phone audio through.

A theme will not load or looks wrong

Themes are downloaded once and cached on the device. Switch to another theme and back, and if that fails, reinstall the app. Your purchases are tied to your store account and will restore.

Restoring a purchase

Use the restore option in the app's settings while signed in to the same Apple or Google account you bought with. Refunds are handled by Apple and Google directly rather than by us.

The route sent me somewhere wrong

Map data occasionally lags behind real-world changes. Send us the start and end points and roughly when it happened, and we will look into it. Always follow real road signs over the app.

Report a bug or request a theme

Bug reports and theme suggestions are welcome at [email protected]. Screenshots or a screen recording help a great deal.

Privacy and data requests

To access, export or delete your data, email the same address and see the privacy policy for details of what we hold.